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Hi All

What are some of the ways to deal the negative comments in social media?

Need advice
Most of parts of the social media is based on negative comments.
Social Media negative comments doesn't matter just ignore them.
edefiners Wrote:Hi All

What are some of the ways to deal the negative comments in social media?

Need advice

Why do you care about them anyway?
You will get negative engagement on your brand's social posts. Left unaddressed, this can damage your brand’s reputation, product sales, and social conversations. Here's how you can address negative comments and boost your positive engagement.
Social Media is a unique public environment that has its own culture and expectations. Traditional customer service and public relations may not be enough.
The simplest way to do this is using a 24/7 managed moderation service that is trained to spot the dangers quickly and has human moderators to act on your behalf – whether that is removing the content, hiding it from other followers, blocking the account or escalating it to your team.