Joined: Dec 2023
Posts: 28
Likes Received: 14
Discuss anything and everything about Kamatera. Reviews, reactions, feedback everything is welcome in this thread.
Joined: Oct 2023
Posts: 12
Likes Received: 3
01-14-2024, 05:46 AM
(This post was last modified: 01-22-2024, 05:25 AM by mike_zsuluman.)
They are a good service provider. But something is definitely wrong with their support team for sure. I know atleast 20 people and that includes me are totally unsatisfied by their support.
The first thing they messed up after I placed my order is my id. Took hours to confirm and just log in. And also they say they charge you by month. But actually they charged me by hourly rates.
Joined: Dec 2013
Posts: 942
Likes Received: 80
Used Kamatera a while ago.
I don't remember any problems with them. UI was super easy and very clear to navigate. Clear options to choose datacenters. Very good uptime and customer support that was decent back then.
The only thing that I do remember with them that can be called a problem was they didn't accepted my credit card right away.
Joined: Apr 2019
Posts: 94
Likes Received: 18
Their datacenters are not very optimized for Asia, they have datacenters but they are based from China which is not very appreciated among the admins at present day.
I have inquired for their services, couldn't have them because of this just one thing. If Asia then a good dc in Singapore always does the trick.
Joined: Feb 2016
Posts: 67
Likes Received: 7
Their customization options are really a good help to users who are looking for specific server requirements.
And also I have contacted them many times with various types of queries but they were able to solve those with quite efficiently so can't really complain about their support.
Overall very good service. I can give them 80 easily out of 100.
Joined: May 2019
Posts: 37
Likes Received: 8
Good service and also decent support.
They can be a great service if they improve their support. For example the response time of their ticket system is average (for me) or sometimes I have heard took very long. So, definitely space for improvement.
Joined: Sep 2013
Posts: 457
Likes Received: 123
For US users I highly recommend this service. However if you are from elsewhere then you wanna check with them first. You know the datacenter and other usual stuff. US users can enjoy a good response time via phone but other which may not.
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